The automation includes automatic trouble ticket issuance, tracking and closure. Communications on trouble ticket status are automatically sent to end users, so help desk personnel no longer have ...

Documenting the IT help desk's procedures gives technicians a template for providing users with consistent service. A written procedure walks the technician through the process of collecting ...

There are several Tier I help desks at Army commands that handle daily internal trouble ticket requests. Currently, only four people man the GFEBS help desk with three at Redstone Arsenal, Ala ...

Soldiers and post personnel who place a trouble ticket or work order with the NEC Help Desk will now ... When calling the Fort Benning Network Enterprise Center Help Desk at 706-545-2178 ...

Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep your trouble tickets ...