For example, it can be useful to have self-guided resources on your website that allow users to troubleshoot problems on their own before they submit help-desk tickets. After users exhaust their ...

Moveworks, a startup using AI to help resolve help desk tickets in an automated fashion, announced a $75 million Series B investment today. The round was led by Iconiq Capital, Kleiner Perkins and ...

We test and rate leading help desk systems to find the ones that will help keep your trouble tickets moving swiftly.

A document that is filled out to request technical support. The help desk ticket, which contains the customer's name and, if applicable, an account number, describes the problem to be solved.

Popular help desk software like Jira Service Desk ... Managing such a system requires creating and updating individual tickets that contain all relevant information about the problem or request so ...