Fixify Inc., a startup helping companies process employees’ technical support requests more efficiently, today announced that it has raised $25 million in funding. Costanoa Ventures, Decibel Partners ...
Tidio earns SOC 2 Type 2 certification, reinforcing its commitment to secure, reliable, and human-aligned AI for customer ...
Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Modern help desk software has to fulfill many requirements nowadays. It must simultaneously ...
Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...
Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...
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Why These Two Enterprise Software Giants Are Heading For Agentic AI Battle
A heavyweight battle is brewing in the enterprise software market pitting Salesforce versus ServiceNow. Salesforce stock has ...
Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...
Then in October 2024, SolarWinds disclosed and tried to patch CVE-2024-28988, another 9.8-rated Web Help Desk Java deserialization RCE bug, which Trend Micro's Zero Day Initiative (ZDI) spotted while ...
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