Customer satisfaction is crucial for the success and growth of any business. Organizations prioritizing customer satisfaction strategies are more likely to achieve higher customer retention rates, ...

Customer touch points are far and few between during a pandemic. A key area for customer interaction is your help desk, here's what you need to know to select the right service. Our team tests, rates, ...

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience. Help desk software is ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Modern help desk software has to fulfill many requirements nowadays. It must simultaneously ...

eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More As technological innovation continues to outpace change in ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Altiris last week introduced an upgraded version of its help desk software that’s designed to cut down on support calls by automating fixes and letting end users help themselves. Altiris last week ...

In the past few months, I've had the opportunity to speak with three or four dozen customers and to visit a half-dozen of those at their main locations. In every instance, out of growing curiosity, I ...

Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...

Whether your goal is customer support or fixing IT issues, help desk software has your back. We test and rate leading help desk systems to find the ones that will help keep your trouble tickets moving ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...