Customer service excellence has always been and will always be one of the critical competitive advantages for any business. Here are 40 quotes supporting this premise.

14. “In the world of internet customer service, it’s important to remember your competitor is only one mouse click away” – Doug Warner, Internet enthusiast 15. “Statistics suggest that ...

Tony Hsieh, an early Zappos investor and the online shoe seller's former CEO, died on Friday.He set a new standard for customer service, and his memo to staff announcing the $1.2 billion all-stock ...

The world of customer service platitudes seems divided into two campy camps: “Everything for the customer” (and, by implication, employees be damned) or “take care of your employees and (as ...

Michael: Kelly Kapoor is our dusky, exotic customer service rep. And once a year, she will contact our clients and find out how happy they are with our salespeople. Sort of a Kapoor’s List ...

Creating a happy environment is the first step toward delivering exceptional customer service. The moment a client steps into your clinic, they should feel a sense of warmth and positivity.

Find the latest customer service news from Fast company. See related business and technology articles, ... 10 reasons why a happy employee is even more important than a happy customer.