It's always frustrating when you're having an issue with your device and don't know how to fix it. That's why some smart tech companies like Microsoft are making it easier for you with their helpful ...

Buying a PC, tablet, or phone means entering a relationship with the manufacturer. But which companies will treat you right after they have your money? Our readers have strong opinions on the top ...

In an odd approach to trying to improve customer tech support, HP allegedly implemented mandatory, 15-minute wait times for people calling the vendor for help with their computers and printers in ...

Not everyone is comfortable troubleshooting or fixing the devices they own. If tech support and repair options are a consideration in your technology purchases, these are the brands our readers ...