Great leaders know feedback isn’t just about what you say — it’s how you say it. The right approach keeps teams motivated and service sharp. When used strategically, the “compliment sandwich” builds ...

In our research on what makes work meaningful, one of the most powerful, but underused, leadership practices was the simple act of saying “thank you” (Adams & Myles, 2025). Meaningful work isn’t ...

Providing meaningful feedback—a crucial part of every leader’s job—requires a delicate balance of clarity, empathy and purpose. A leader who is able to deliver feedback clearly and directly, with ...

As you think ahead to improving your leadership skills in 2025 and beyond, the best traits I have found that will profoundly impact individuals and teams may not be futuristic at all. They will, ...