For example (and it’s quite an example), USAA, the insurance and financial service giant, involves all its employees in the search for customer-focused innovation, an approach that has led to ...

CX’s One-Star Review. Every day, we share highly personal information, such as credit cards and Social Security numbers, with customer service representatives and automated systems.

Broadband customer service ISPs say their “excellent customer service” is why users don’t switch providers ISPs tell FCC that mistreated users would switch to one of their many other options.

Good customer service is an important function that should be practiced by all restaurants to ensure the customer’s needs are met. When it comes to customer retention, customer service is a part of ...

The New York State Public Service Commission announced that NYSEG and National Grid face penalties for failing to meet customer service standards in 2023.