The world of customer service platitudes seems divided into two campy camps: “Everything for the customer” (and, by implication, employees be damned) or “take care of your employees and (as ...

CX’s One-Star Review. Every day, we share highly personal information, such as credit cards and Social Security numbers, with customer service representatives and automated systems.

Lobby groups for Internet service providers claim that ISPs' customer service is so good already that the government shouldn't consider any new regulations to mandate improvements.

Good customer service is an important function that should be practiced by all restaurants to ensure the customer’s needs are met. When it comes to customer retention, customer service is a part of ...

The New York State Public Service Commission announced that NYSEG and National Grid face penalties for failing to meet customer service standards in 2023.