How to make a Genius Bar appointment on iPhone and iPad using the Apple Support app. Open the Apple Support app on an iOS or iPadOS device; Tap the device you're having issues with; ...

The Genius Bar is for tech support only. If you want to learn how to use your products, Apple has other in-store options. Apple Stores are always so busy that you should make an appointment in ...

The people staffing Apple’s Genius Bar, the company’s in-store customer support center, seem like an affable lot. That doesn’t mean they don’t have plenty of battle stories. When I ...

He sits on a stool beside Law at the “360 design” Genius Bar, a new format that encourages the collaborative customer-Genius interaction that Apple instills in its employees during training.

Uncover secrets from the Genius Bar at Apple Stores, offering tips for a better customer experience. Business Insider Subscribe Newsletters ...

Genius Bar reservations are also tied in to the "Take in for Service" option, which adds Apple Authorized Service Providers to the list of brick-and-mortar repair and support outlets.

Apple replacing the stationary MacBook Pros with iPads for Genius Bar functions is a major move that will not only make the Genius’ job easier, but provide a much better experience for Apple’s ...