Meta Verified lets users pay for 'proactive account protection' -- but some customers are complaining they still can't get their hacked accounts back.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

More customer-facing phone numbers are being replaced with chat boxes and virtual reservation systems that can make connecting to an actual human being next to impossible.

Then she outlined exactly what had happened to Magilavy: “People are so desperate to talk to someone, they Google the number, they search for the Facebook customer service number.

An Oregon couple got scammed out of a life-changing amount of money after attempting to call a customer service line for help logging back into Facebook.

ISPs say there’s no need for new customer service rules; everything is great If you ask the industry, there’s more than enough competition to make sure everyone’s very happy with their ...

Facebook started building a customer service division to help users who've had their accounts or posts removed unexpectedly, Bloomberg reported in August.