An internal audit of Columbia's capital projects is providing a way for the city to improve its best practices and management ...

Five Best Practices For Using AI. In my conversations with executive leaders, it became clear that we needed to outline best practices. These include the following five key steps: 1. Set clear ...

A CX dashboard is a vital ingredient of any CX program. Adopting a CX dashboard can vastly improve engagement of staff and executive sponsorship. Identify your audience. Knowing what customer ...

SideBar. Consultant Semler Brossy’s 2023 report, ESG+Incentives, examined the prevalence of various ESG metrics as part of incentive compensation structures among companies in the S&P 500. SB ...

Executive Spotlight With DSA President & CFO John ... The interview also picked up from a Competitive Intelligence Spotlight discussion in 2020 about the best practices of DSA and the benefits of CI.