A smile alone doesn’t guarantee excellent customer service, but excellent customer service almost always starts with a smile. As holiday shopping season gets underway, many businesses are ...

Secret to Rapid Expansion for Top Chains: Excellent Customer Satisfaction February 02, 2012 11:25 AM Eastern Standard Time. SAN CLEMENTE, Calif.-- ...

Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.