The world has seen its fair share of crises in the last six months, but it has also seen incredible heroes. Even during dark times, great examples of compassion and service shine through.

In some contexts, outsourcing customer service or having virtual call centers is an effective option. This is especially true for small companies or startups that do not have the budget to provide ...

The Microsoft co-founder’s stint in customer service was a publicity stunt, but also a good reminder to leaders to spend more ...

Customer service can be measured in many ways, from responsiveness, resolution time, and success of the resolution. Below are some key examples and lessons that can improve your customer service.

Despite the experience and education of some veteran marketers as well as some careful planning there are times that customer experience initiatives and implementations go awry. Below are four ...

According to the NICE 2022 Digital-First Customer Experience Report, 81% of consumers expect more self-service options, but only 40% of businesses think they have enough.

CMSWire’s State of Digital Customer Experience 2025 report unpacked: real ROI drivers behind AI, personalization and customer data management.

My own provider, NineStar Connect, is a co-op. As a customer I am a co-owner. Their customer service is excellent. When I call, I speak to someone at their headquarters, which is a nearby town.