For example (and it’s quite an example), USAA, the insurance and financial service giant, involves all its employees in the search for customer-focused innovation, an approach that has led to ...

So for now, here are ten of my favorite customer service quotes followed by my commentary. I don’t think anyone could have said it better than Sam Walton. (1985) (AP Photo) ASSOCIATED PRESS ...

Customer service employees often performed a few minutes worth of their job duties during their 30-minute unpaid lunch break and after their scheduled hours, too, the suit alleges.

One of our customer service reps said her method of “being golden” for customers comes down to really hearing them. “I can tell by my customer’s voice if they need help with an order, or even if they ...

Tony Hsieh, an early Zappos investor and the online shoe seller's former CEO, died on Friday. He set a new standard for customer service, and his memo to staff announcing the $1.2 billion all ...