May 24 (Reuters) - Verizon Communications Inc (VZ.N), opens new tab held a meeting with customer service employees to notify them of upcoming "restructuring" and "streamlining" measures that are ...

Customer service problems in the U.S. have ... wait till I tell you about how they treat their service employees," Tenumah said, adding that service workers in particular are often underpaid ...

Microsoft laid off more than 1,000 employees over the past week, primarily in customer service and sales roles, people familiar with the changes told Insider. The cuts go beyond the 10,000 layoffs ...

"These steps prioritize customer service by streamlining redundant management layers, reducing non-mission-critical work, and potentially reallocating employees to customer-facing positions." ...

WASHINGTON, Dec 15 (Reuters) - Southwest Airlines (LUV.N), opens new tab customer service employees overwhelmingly ratified a new five-year collective bargaining agreement that includes an ...

American Airlines announced the layoff of hundreds of employees Monday as the carrier seeks to reorganize and improve its customer service team, according to the airline. "Today, we announced ...

The carrier giant told more than 6,000 customer service employees on a Wednesday call that there would be a “restructuring,” according to a report from The Verge. Verizon Communications ...

The Internal Revenue Service ordered most of its approximately 20,000 customer service employees back to the office this week, ending a long era of hybrid and remote work. There was just one pro ...