A withdrawal from the emotional bank account could look like Peter having his head in his phone, not noticing Jenny’s attempt to connect. Or, Peter could reject the bid, “ What?! I don’t ...

In my view, one of the ways that trust can be built in the workplace is by using the emotional bank concept. I first encountered this concept in the book The 7 Habits of Highly Effective People by ...

Be a smart relationship investor. Put intentional efforts into the relational interactions that contribute to your emotional bank account with your partner.