Make Sure Your ‘Emotional Bank Account’ Is in the Green Learn from relationship experts about the emotional bank account, a framework to keep you on track to invest in your relationship.

The emotional bank account is a metaphorical measure of health and connection within intimate relationships. Deposits and withdrawals occur through positive and negative relational interactions.

About the Book: Straight A Leadership: Alignment, Action, Accountability (Fire Starter Publishing, 2009, ISBN: 0-9840794-1-6, $18.00) is available at bookstores nationwide, major online ...

Using a metaphor, customer loyalty is like an emotional bank account that every customer has for each organization or brand with which they interact.

In my view, one of the ways that trust can be built in the workplace is by using the emotional bank concept. I first encountered this concept in the book The 7 Habits of Highly Effective People by ...

A withdrawal from the emotional bank account could look like Peter having his head in his phone, not noticing Jenny’s attempt to connect. Or, Peter could reject the bid, “ What?!