But that progress didn’t last long. By Sunday night, the elevator was once again out of service. A new video taken around 9:40 p.m. confirmed it had stopped working.

"They didn’t do anything until after Channel 11 came out. And once Channel 11 came out, then they tried to do something," resident Myrtle Welcome said.

In the past week, 35 to 43 elevators were out of service on any given day, up to 13% of all elevators, including many at busy stations like Times Square and Union Square, according to the MTA’s ...

Elevator maker Otis raised its full-year revenue forecast on Wednesday, after beating first-quarter profit estimates on sustained demand for its maintenance and modernization services.