“ServiceNow’s technology integration with Five9 will enable customers like KAR Global to use a single workspace to improve customer service and streamline operations.” ...

Explore the transformative impact of Generative AI in telecom with this comprehensive study that analyzes its role in network optimization, customer service, fraud detection, and more. Understand ...

The Government Service Centres Evaluation Committee (Taqyeem Committee) has launched the Outstanding Government Customer ...

This article argues for a paradigm shift in the use of AI in marketing: Efficiency should not be the primary goal of AI ...

Early customers report significant efficiency gains in call quality assurance and rep development. Tri County Metals has used Insight7 to evaluate call performance across its customer support team.

Agility Logistics works with companies to move, manage and distribute the goods that underpin global commerce. Every shipment produces a physical paper trail of documents – such as airway bills ...