It's unclear how much DOGE tried to cut Social Security phone services
The Washington Post published an article (archived) titled "Social Security, facing pressure from DOGE, weighs big cuts to phone service." The story alleged that the Department of Government Efficiency (DOGE) initiative championed by Elon Musk was attempting to push the Social Security Administration (SSA) to cut its telephone service for claims processing and direct deposit transactions.
Social Security to curtail some toll-free phone services
Social Security will no longer let people change bank information by phone, alleging the practice is behind direct deposit fraud.
US Social Security says it will retain most phone services
The U.S. Social Security Administration said on Wednesday that it will no longer process changes to direct-deposit routing numbers over the phone, but its other telephone services would remain unchanged.
Social Security says it will no longer accept bank changes over the phone
Those who need to change their direct deposit information with Social Security will have to do it online or in-person.
The change that could affect your Social Security deposit
The Social Security Administration (SSA) has announced a crucial change: direct deposit information can no longer be updated over the phone due to fraud concerns.
Social Security Administration: Reports of phone service elimination ‘inaccurate’
The Social Security Administration is increasing its protection against fraud by eliminating the risk of fraud associated with changing bank account information by telephone, and requiring people to prove their identities in person or through a two-factor authentication process online.
Social Security beneficiaries to face new rules for updating banking information
People who benefit from Social Security will no longer be able to update their banking information over the phone. (Scripps News)
Attention Social Security beneficiaries: This is the change coming in March that will affect direct deposit and telephone service
The SSA ends the ability of beneficiaries to alter bank account information used for direct deposit over the phone, citing fraud concerns.
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