And your customer never sees 499 of them because your digital self-service ecosystem is so intelligent, it knows exactly which one article to surface based off of how the customer navigated the ...

Practical innovations like in-app live chat, push payments and digital self-service aren’t just about being trendy.

The COVID-19 pandemic demonstrated the importance of digital-first customer service, yet challenges remain for many companies in successfully operating with such a strategy, Forrester Research notes ...

By implementing self-service into different channels, such as a corporate website and customer portals, it will be more scalable to deliver consistent experiences throughout.

Customer experience teams of leading e-commerce and B2B brands harness Vee24 to transform standard digital experiences into personalized interactions that drive revenue growth through higher ...

Millennials (numbering 75.4 million people between the ages of 18 and 34 in 2015), the largest segment of the population, find that chat room-style customer service works for them, especially if ...

The equipment manufacturer has responded to claims it restricts equipment owner and independent service technician access to ...

Yes, I know you are busy, and yes, you’re right, this is a column about digital customer service, so check this out: MailLift is an online letter-writing service that allows you to “set a ...