Research from the Aberdeen Group found that VoC (voice of customer) strategies netted significant gains in revenue growth.

Bumper has acquired Cocoon Payments, the UK-based business providing a digital payments platform to the car retailing sector.

Silverback Chatbot has officially expanded its product offering with the advanced development of its “AI Agent” feature, a ...

Bumper has acquired digital payments platform Cocoon Payments used by over one of five of the UK’s top 100 franchised dealer ...

That’s why Comcast is focusing on more simple and transparent packaging, while continuously looking for ways to maximize ...

The customer experience landscape is undergoing significant transformation because of advances in artificial intelligence (AI ...

Today, small businesses thrive when they build strong customer connections beyond face-to-face contact. Many people now look ...

A report from Insurity indicates that while many insurers are increasing their investments in automation and self-service ...

By Allen OLAYIWOLA Once seen as the stuff of sci-fi movies, Artificial Intelligence (AI) and automation have quietly made their way into boardrooms, banking halls, hotel systems, and customer service ...

CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about ...