Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. ... How to Deliver Great Customer Service .

Consumer Reports shares advice on getting great customer service, showing you how to reach a rep by phone and have your problems solved. Ad-free. Influence-free.

I am sure, not, but yes, you must be thinking how to build on this essential element. Let me tell you how a POS system can help you in it.

2. Deliver great customer service. Along the same lines, customers love you when they know that you love them back. Nordstrom is famous for superior customer service, and that is one reason its ...

Every time someone from your company speaks with a customer, that customer receives an experience that falls somewhere between “exceptional” and “exceptionally awful.” Get it right, and ...

6. Rewarding and recognizing customer-focused behavior. Recognizing and rewarding workers who exceed their duties to deliver great customer service is a good way to foster a culture around the ...

This fast-growing customer experience consultancy helps brands thrive through tech-driven, people-first digital solutions.