Exceptional customer service can create fans for life. By offering the right solution at the right time, your company can build trust and reinforces why your customer came to you in the first place.

Telia Company, the leading operator in the Nordic and Baltics, is expanding its work with ServiceNow to create workflows that streamline service management processes and enable proactive customer ...

How to deliver an exceptional customer experience By Arissa Egan, Camden National Bank With customer expectations at an all-time high, we know it’s no longer enough to simply provide good service.

Many companies are investing heavily in flashy CX technology, yet customers still are not seeing the meaningful improvements ...

Customer expectations are evolving, and businesses must keep pace to stay competitive. The Customer Experience Africa Summit (CEM), hosted by Vuka Group ... is set to be a defining moment for the ...

The companies that succeed tend to focus on delivering unmatched customer service—far beyond what the competition offers. They make customer satisfaction a priority. For these leading companies ...

By: Scott A. Leonard, author of The Liberated CEO: The Nine-Step Program to Running a Better Business so it Doesn’t Run You (Wiley, 2014) The biggest threat to customer satisfaction is passive ...

So, if you want to deliver the highest levels of customer service–turning your customers into raving fans–then make sure your employees are happy first, and give them the tools they need to ...

Most practices provide good customer service, but that's no longer good enough. To stand out in a crowded field, you have to deliver great customer service. Every interaction must be viewed as an ...

2. Deliver great customer service. Along the same lines, customers love you when they know that you love them back. Nordstrom is famous for superior customer service, and that is one reason its ...

Contacts Emily Scher, ServiceNow PR 408.916.6566 press@servicenow.com Irene Krohn, Telia PR +46 70 666 26 14 irene.krohn@teliacompany.com ...