Decathlon has been using Freshdesk for over four years now and today they are a team of 45 customer support reps using Freshdesk. Freshdesk has thus contributed to the vision of Decathlon to make ...

Paul L. Quigley, the customer, said this is all “not a joke.” And he’s staying away, he added, until Market Basket fixes this strife. The Lowell Sun’s Peter Currier contributed.

One way the team says has proved highly effective to cope with more inquiries without impairing customer experience is an AI-powered customer messaging platform. This has enabled better personalized ...

Loyal customers showed their support for "Artie T" by boycotting Market Basket and shopping elsewhere. Protesters hold signs during a rally at Market Basket in Tewksbury, Mass., Tuesday, Aug. 5, 2014.