The company was recently honored with the ‘Best Use of Marketing Automation’ award at the E4M MarTech Awards 2024, ...

Call centers, emails, and FAQs on websites have long been the traditional methods of customer service used by the insurance ...

Rohan Joshi is the CEO and co-founder of Wolken Software, a leading IT service management and customer service desk ... and timely responses. AI-driven KPI reports, trend analysis and productivity ...

identity and AI-driven activation in real time. At Zeta, our unified platform relies on proprietary data from 245 million US consumers, enabling marketers to uncover the “why” behind customer behavior ...

For tech-savvy business leaders, integrating AI into their sales processes has become a game changer in today’s fast-paced business environment. And it’s becoming increasingly clear that ...

Finally, trust and transparency go a long way in ensuring customer satisfaction at the end of their journey. This means data ...

By identifying friction points and translating them into actionable insights, CX teams help ensure innovation is grounded in ...

“Reaching the full transformational potential of an AI-driven customer experience portfolio is a journey for enterprises that requires leveraging the deep expertise of valued partners,” said ...