While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be cheerful. Service chatbots ...

The group said Redi was designed to augment rather than replace the work of its customer service agents, allowing the chatbot to “hand over” to a human agent if an initial query couldn’t be ...

Air Canada is being held responsible for a discount its chatbot mistakenly promised a customer, the Washington Post reported. The airline must refund a passenger, Jake Moffat, who two years ago ...

you can see the early results of that collaboration when you go through the company's customer care AI assistant, which features integration with Anthrophic's Claude chatbot. According to Lyft ...

The chatbot is equipped to handle a variety of tasks, from answering customer queries and interacting with all 42Q's documentation resources in the local natural language to guiding users through ...

Simply sign up to the UK banks myFT Digest -- delivered directly to your inbox. Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the ...

For companies deploying these systems in customer-facing roles without human ... ordered to honor a refund policy invented by its own chatbot. In that incident, Jake Moffatt contacted Air ...

Exchange, a prominent retailer serving the military community, has integrated the GenAI-powered chatbot to enhance customer interaction. The tool is a part of Manhattan Active Omni, which has been ...