While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be cheerful. Service chatbots ...

A seasoned small business and technology writer and educator with more than 20 years of experience, Shweta excels in demystifying complex tech tools and concepts for small businesses. Her work has ...

The latest tool from DoNotPay can have a back-and-forth conversation with a company’s customer service representative through live chat or email. The latest tool from DoNotPay can have a back ...

Amazon’s launch of the AI chatbot Q represents a significant development in the integration of artificial intelligence in customer service. This advancement and others demonstrate AI’s growing ...

We called the airline’s customer-support line: no dice. We pleaded with its online chatbot, a lobotomized character named AVA. We sent a Twitter message to the brand on March 17 and received a ...

The group said Redi was designed to augment rather than replace the work of its customer service agents, allowing the chatbot to “hand over” to a human agent if an initial query couldn’t be ...

Companies use often-annoying chatbots to interact with customers. So here is what’s on my tech wish list: my own chatbot whose job is to deal with those annoying company bots. All the reasons ...

Air Canada is being held responsible for a discount its chatbot mistakenly promised a customer, the Washington Post reported. The airline must refund a passenger, Jake Moffat, who two years ago ...

An AI customer service chatbot for international delivery service DPD used profanity, told a joke, wrote poetry about how useless it was, and criticized the company as the “worst delivery firm ...

The chief executive of an Indian startup laid off 90% of his support staff after the firm built a chatbot powered by artificial intelligence that he says can handle customer queries much faster ...