The chatbot in question had been scheduled for improvements, Virgin Money said. The group also brought the matter to a conclusion by confirming to Birch that he could indeed merge his ISA accounts.

Decagon, a two-year-old AI startup helping companies cut customer support costs, is in talks to raise $100 million at a $1.5 billion valuation, according to Forbes, which cites multiple sources ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in the company’s mission to help businesses manage customer interactions ...