It all started when Taylor claims he received a scratched record in the mail from Target and took his issue to their online customer service chat tool, where he was connected with Pablo. Without ...

Overview: WhatsApp Web allows seamless message management from a desktop, improving business communication.It enables quicker ...

According to Apple, all conversations with the assistant are anonymized, not linked to personal data, and used strictly for service improvement. This privacy framing is consistent with how Apple has ...

With the NLX proprietary no-code platform and the help of AWS Professional Services, Saks Fifth Avenue has been able to build ...

According to GoDaddy's survey of 1,500 U.S. consumers, only 20% of respondents say customer service has improved recently, ...

This year, Apple is inciting new enterprise investment in iMessage Apps with Apple Business Chat—billed as an interactive, personal way to connect with customers while respecting their privacy.

Another customer, Samuel Leighton-Dore, said he had a similar experience being sent other people’s personal details when talking to an Optus representative via the live chat feature.