and how to lead customer success initiatives. In partnering with LinkedIn to create the certificate, ChurnZero joins brands including Microsoft, Twilio, and Zendesk who have endorsed and are part ...

Yes, you read that correctly. By doing so, "You get an opportunity to recover from the failure and save the customer," states the infographic. "Second, a convenient process has a positive impact on ...

This in turn has led to the emergence of an important new role in customer relationship management (CRM), called customer success. In a series of articles, we've been studying the ongoing evolution of ...

BY Kathleen Lucente I’ve been thinking a lot about customer success stories and why so many companies either shy away from them or can’t consistently pull them together. As a journalist ...

Companies that embrace transparency as a business value find that this practice leads to trust, which leads to customer loyalty, which leads to business success. “Transparency tells your customer: You ...