and how to lead customer success initiatives. In partnering with LinkedIn to create the certificate, ChurnZero joins brands including Microsoft, Twilio, and Zendesk who have endorsed and are part ...

Yes, you read that correctly. By doing so, "You get an opportunity to recover from the failure and save the customer," states the infographic. "Second, a convenient process has a positive impact on ...

A recent infographic (below) covers highlights from the conversation and provides advice on how B2B brands can effectively connect with customers by leveraging LinkedIn. Specifically, the piece ...

BY Kathleen Lucente I’ve been thinking a lot about customer success stories and why so many companies either shy away from them or can’t consistently pull them together. As a journalist ...

Microsoft’s LinkedIn has been sued by Premium customers who said the business-focused social media platform disclosed their private messages to third parties without permission to train ...

This in turn has led to the emergence of an important new role in customer relationship management (CRM), called customer success. In a series of articles, we've been studying the ongoing evolution of ...

It has more than 400 customers, including LinkedIn, Verizon ... and is used by nearly 200 publicly traded companies for customer success, customer education, and community management.

That’s where customer success software comes into play. One of the interesting aspects of this deal is that no money is changing hands; instead it’s about combining the two entities to take ...

This infographic, courtesy of Zendesk, highlights “the good, bad and ugly truths” of how consumers are influenced by a retailer’s customer service. Following a bad shopping experience, some customers ...

The second reason and the one I find far more important is the fact that our single most important job as a CSM is to make our customer’s success our success and this means helping them by ...

LONDON, May 2 (Reuters) - Britain's Co-op Group (42TE.L), opens new tab said hackers had accessed and extracted customer data from one of its systems as it continued to experience a sustained ...