This approach is called “ plus one customer service.” The plus-one you provide can be a “do extra”: giving more of your effort than your customer asked for or reasonably could expect.

Many design disciplines focus on specific outputs – an app, a website, a product or graphic communication. But people's ...

As you can see, the same principles apply to both large national companies and small online communities. Don’t focus your customer service training solely on problem resolution.

In a significant step to support North Carolina’s propane companies, the North Carolina Propane Education and Research Foundation (NCPERF), in partnership with the Southeast Propane Alliance Technical ...

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers ...

Customer experience is the key to a business’s survival today. The impact of the COVID-19 pandemic on developing human interaction and relationships is looking less temporary every day.

De-escalation is the new customer service: Training to deal with angry, maskless patrons “I used to think that a bad tipper was the worst kind of customer. Little did I know" ...

1. There’s a lot of pressure on customer service representatives. Pavlic and Curtis say the reason customer service representatives have such bad experiences is that it’s one of the worst jobs ...

Your customer is your business. Period. Customer service teams should be, first and foremost, trained in the ideology of “make things right at all costs.” – Evan Rubinson, Meters Music ...

The training also takes less time: What might require 90 minutes of classroom training can be completed in 20 minutes using VR training. This translates into higher employee loyalty, since their ...

ANSBACH, Germany (Feb. 5, 2020) -- U.S. Army Garrison (USAG) Ansbach housing employees have attended two of four training modules designed to increase their professional customer service abilities ...