Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of customers are willing to spend 13 percent more on ...

Compiling a customer profile can help you understand your target market more accurately, and should be updated on a regular basis. By gathering information on your ideal customers, you can tailor ...

Even if a customer is not happy with the price of a repair, service advisers can still get a good survey score if they are engaged and helpful, says Chris Craig, fixed operations content owner on ...

The Customer Service Satisfaction Survey, or CSS, needs to be completed. Here's why. This survey -- which can be found on Move.mil -- is the one tool that the Defense Department has to determine ...

A new survey proves they are top-notch in the customer service department. The Newsweek survey, America's Best Customer Service 2019 , says Chick-fil-A has the best fast-food customer service in ...

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo).

Here’s a disturbing sign of the times: Younger consumers are so accustomed to poor customer service that they’ve come to expect it, according to a study of 303 adult, college, and graduate students ...