Even if a customer is not happy with the price of a repair, service advisers can still get a good survey score if they are engaged and helpful, says Chris Craig, fixed operations content owner on ...

How to Increase Sales Through Customer Service. Excellent customer service can result in repeat business and word-of-mouth referrals. A 2011 American Express survey found that 70 percent of ...

The survey, released Tuesday and conducted by the market research firm Dynata this summer, asked 1,000 American adults how they feel about AI-driven customer service. Just over half of them, 54 ...

If you've ever wanted to complain to customer service — about customer service — you're not alone. According to the National Customer Rage Survey released last month, 74% of Americans reported ...

The latest edition of the National Customer Rage Survey shows that more Americans are having problems with products and services, and their rage toward companies is growing.

In the inaugural American Customer Satisfaction Index (ACSI) results, released today, mortgage lenders come up short-handed for customer satisfaction with a debut score of 75, placing the industry on ...

According to its survey, Emplifi found that the top reasons consumers follow brands on social media are for deals (64%), entertainment (58%) and product updates (57%).

Poor customer service by some Barbadians is among the areas flagged by visitors in an exit survey, says chief executive officer of the Barbados Tourism and Marketing Inc. (BTMI) Andrea Franklin.

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...

Customer satisfaction with US airlines dropped overall from 2024, per a ASCI travel survey. Southwest earned top honors, edging out Alaska Airlines this year.

AI is revolutionizing customer service, providing organizations with new ways to improve processes, efficiency, and the CX. Companies are using AI-powered tools to reduce wait times, improve response ...

SpaceX’s internet service got top marks for technical performance and reliability, but customer service leaves a lot to be desired.