Nobody knows the trials and tribulations of customer service better than the NBC4 Responds team. It’s why we’re committed to helping all of our viewers resolve their consumer issues.

Are customer service surveys effective? originally appeared on Quora : the place to gain and share knowledge, empowering people to learn from others and better understand the world.

The survey, released Tuesday and conducted by the market research firm Dynata this summer, asked 1,000 American adults how they feel about AI-driven customer service.Just over half of them, 54 ...

Even if a customer is not happy with the price of a repair, service advisers can still get a good survey score if they are engaged and helpful, says Chris Craig, fixed operations content owner on ...

It performed well in our survey, and it was one of a handful of banks for which we were able to get a customer service representative on the phone at least once when we called with a few questions ...

He notes that by relying on technology for customer service, companies could be "inadvertently setting up more barriers to consumers." "Technology, for all of its benefits that it affords us, when ...

EV manufacturers rank behind other premium brands in customer service, survey finds. Pied Piper's survey uses 72 best-practice behaviors to measure automakers' shopping experience performance.

The Customer Service Satisfaction Survey, or CSS, needs to be completed. Here's why. This survey -- which can be found on Move.mil -- is the one tool that the Defense Department has to determine ...

The most valuable contact channels for customer service are emails, phone calls, and account portals. According to the survey, 77% of respondents view email as very valuable to the moderately ...

Customer service is evolving quickly thanks to the power of artificial intelligence. To me, AI is not just a trend; it's redefining how businesses connect with customers.

Just a few weeks ago, the board again ranked last among 19 peer utilities in J.D. Power’s annual survey on customer satisfaction. The utility scored 413 points out of 1,000 possible points.