Contrary to Mr. Greenway, Mr. MacLeod thinks that Faith’s résumé should be cut down to one or two pages. “Résumés are a marketing document, not a career history,” he explains.

As messaging apps become more prevalent for customer service inquiries, companies like Comcast are proactively following up with customers to ensure they've had a remarkable experience.

Indeed in its report on customer service skills cited active listening, adaptability, attentiveness, conflict resolution, creativity and empathy as paramount skills to survive as a customer ...

Perhaps some companies' New Year's resolution should be to address consumers' perennial customer care gripes, like the 89 percent who are annoyed when they have to repeat themselves about the same ...

With deeper data-driven insights, Silver Star’s customer service representatives (CSRs) increased their first call resolution rate 83 percent while reducing unnecessary truck rolls by 41 percent ...