Dear Sam: I am 21 years old, and I have 3 years of experience in administrative assistant and customer service ... resume which should be addressed. Resume length & design As an entry-level ...

From sales and customer service, to retail and hospitality, employers in customer-facing functions are facing a challenging labor market. In fact, there are more job openings than candidates ...

The standard level of customer service at most modern companies is reactive. Reactive service isn't the worst thing in the world (it’s a lot better than negative service), but it’s not an ...

Here’s what I tell them: The solution, when introducing new technology in a customer service context, is to keep the technology “below eye level.” Think of how technology is literally ...