We found no evidence that Disney was hiring for remote positions for data entry or customer service, nor did we find other entry-level roles that would come with free theme park tickets.

As an entry-level candidate with just a few years of experience, you should have a one-page resume.

A survey of almost 900 customer service reps revealed that while some employees outperformed others, it wasn’t because of their level of experience. Instead, what mattered was if their ...

The standard level of customer service at most modern companies is reactive–which is not an effective way to create loyal customers. To use your service level as a competitive weapon and get on ...

Describing an entry-level position on your resume is tricky. Here are 5 ways to strategically representing your entry-level job.

When you're a transitioning service member or veteran and trying to write a resume, especially your first one, you'll face questions you typically won't find addressed in the current blizzard of ...

Level AI, an early-stage startup from a former member of the Alexa product team, wants to help companies process customer service calls faster by understanding the interactions they’re having ...

A new report highlights the transformative impact of “agentic AI” on customer service, revealing significant improvements in efficiency and customer satisfaction for companies embracing the technology ...

One comedian, however, is keeping customer service-seeking malcontents in check on Facebook, and it’s hilarious. Fake customer service on social media is nothing new.

It's getting clearer that AI like ChatGPT could displace white-collar workers the most. Here are the positions that could see the biggest change.