The passenger assistance company AirHelp ranked 250 airports across 68 countries using its own internal flight database and feedback from passengers gathered about their flight experience from June ...

The Airports Council International Airport Service Quality award categories recognizing the top 5% of airports by region include most dedicated staff, easiest airport journey, most enjoyable ...

The Minister of Aviation and Aerospace Development, Festus Keyamo, has announced a new set of measures aimed at enhancing customer service and maintaining high environmental standards at Nigerian ...

Why Customer Service Representatives Might Be Deliberately Making Your Experience Worse Former reps reveal what they say happened at the other end of the phone.

When it came to overall customer satisfaction, Minneapolis–Saint Paul International Airport topped other mega airports, scoring 671 out of a possible 1,000. Brian Ryks, the CEO of owner ...

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...

Customer service is evolving quickly thanks to the power of artificial intelligence. To me, AI is not just a trend; it's redefining how businesses connect with customers.