Customer service is the new marketing. This statement may sound suspect coming from a customer service consultant, but if you consider consumer behavior and thought patterns today, you’ll ...

Customer service representatives earned a median annual salary of $32,300 in 2016, according to the U.S. Bureau of Labor Statistics. On the low end, customer service representatives earned a 25th ...

Your customer service team interacts directly with your customers, especially when they have a problem. As a result, they’re a crucial part of driving customer satisfaction and building brand ...