Customer intelligence allows you to be proactive rather than reactive. If you know a customer typically makes certain ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

The AI revolution began with a simple realization: the way you ask matters. Engineers and users alike discovered that ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

THE ARTICLES ON THESE PAGES ARE PRODUCED BY BUSINESS REPORTER, WHICH TAKES SOLE RESPONSIBILITY FOR THE CONTENTS ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

One of the major announcements at contact-center-as-a-service leader NiCE Ltd. ‘s Interactions user event in Las Vegas last ...

CivicReach, a Raleigh-based startup, is revolutionizing the government customer experience with its cutting-edge ...

Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...