1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

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At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, ...

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Because here’s the truth: customer retention starts when the tech rings the doorbell.

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Running a plumbing business requires more than just fixing leaky pipes or unclogging drains. Today’s customers expect fast ...

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Avia, a global leader in casual skill-based mobile gaming, won Silver in the 2025 TITAN Business Awards for its exceptional ...

Introducing Kate, Ai receptionist for Home service businesses Kate_ai_receptionist_benefits_from Markate AI-Powered Solution Streaml ...