Customer intelligence allows you to be proactive rather than reactive. If you know a customer typically makes certain ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

The AI revolution began with a simple realization: the way you ask matters. Engineers and users alike discovered that ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

THE ARTICLES ON THESE PAGES ARE PRODUCED BY BUSINESS REPORTER, WHICH TAKES SOLE RESPONSIBILITY FOR THE CONTENTS ...

CivicReach, a Raleigh-based startup, is revolutionizing the government customer experience with its cutting-edge ...

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive edge.

A petrol attendant's entertaining dance routine while serving a customer gained widespread attention, showcasing his fun ...

Most retail leaders do not expect their customer service scripts to carry legal consequences. After all, they are meant to be ...