The first item was a computer for a friend that is not ... return process, installation service, and corporate customer support. As a long-time customer, I am deeply frustrated and disappointed ...

After-sales support, sometimes called after-sales service, is any service provided after a customer has purchased ... the installation process (such as computer software), maintaining products ...

In the next three years, two-thirds of business leaders expect to adopt GenAI to enhance customer service. It’s easy to see why so many firms are already exploring the technology. GenAI has the ...

Many interactions with customer service make you feel central only in the sense of being the prime target of corporate abuse. Such experiences grew especially maddening amid the staff shortages ...

While I was researching the book, I learned about Apple’s 5 Steps of Service ... who was frustrated with the customer experience at traditional computer retailers. That’s why he didn ...