“We can see from the computer codes that there was a problem,” the guy ... address for me that bore no relationship to my ...

Are you in a situation where you have an old, outdated computer -- or even no computer -- and you really need a work fro ...

Liverpool City Council is in the midst of a huge overhaul of its customer experience offerings, wanting to redesign services to reflect the residents’ needs, and improve their relationship with ...

Looking at these aspects, JetBlue ranked the highest in customer satisfaction in the first/business segment, while Delta came in second and Alaska Airlines in third.

Volkswagen's automotive software company, Cariad, exposed data collected from around 800,000 electric cars. The info could be linked to drivers' names and reveal precise vehicle locations.

[Report] Discover how leaders are maximizing their CX using 3 top AI trendsAI continues to rewrite customer service rules and the smartest companies aren't waiting to catch up. They want to get ahead ...

After the widespread adoption of cell phones in the 2000s, softphones have become the next big step forward in telecommu ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Coinbase on Thursday reported that cybercriminals bribed overseas support agents to steal customer data to use in social engineering attacks. The incident may cost Coinbase up to $400 million to ...

A global software outage Friday brought many computer systems across business, healthcare, technology and government sectors to a screeching halt in under 12 hours.

After years of studying successful brands and working with growing businesses, I've discovered that storytelling is key to building a loyal following.

Super Micro Computer stock declined after lowering guidance. Analysts also cut price targets. Q3 revenue and EPS lower than expected, margin issues.