Customers are happier with human-led ordering at the counter or the drive-thru than they are with using kiosks, according to ...

The customer experience vision should be underpinned by real data and insights (from stage one), with your frontline teams playing an active part in creating this. 3. Bring the service vision to life.

The survey data reveals just how unhappy consumers have become with the service they're receiving. Beyond the tiny 7% who felt experiences improved, a startling 48% said they attempted to switch ...

Even if a customer is not happy with the price of a repair, service advisers can still get a good survey score if they are engaged and helpful, says Chris Craig, fixed operations content owner on ...

A recent survey shows Americans are more unhappy with the customer service they're getting than ever. The poor guy above has been on hold for 24 months (we assume — it's a stock photo).

Survey begging, driven by the pursuit of positive customer feedback, is the bane of the customer experience. We've all encountered it, whether it's servers saying they'll lose shifts if they don't ...

No matter if it's excellence in customer service, fine-tuned analytics, or nuanced personalization, AI has the capacity to ...

Travel agencies are facing growing pressure from fragmented content systems that are increasing operational costs and making it harder to deliver a consistent customer experience. A new global study1 ...

While "customer rage" gauged by the survey remains at a steady 63%, the percentage of people seeking revenge over their poor experience has tripled to 9% from 3% in 2020.

The Qatar General Electricity & Water Corporation (Kahramaa) has officially launched its Comprehensive Customer Satisfaction ...

The data comes from the agency’s quarterly Customer Satisfaction Survey, which was conducted for the first time since 2023.