ICE is a web-based customer feedback system available at JBM-HH. You can make comments and provide well deserved compliments or log suggestions, all with the click of a mouse for ...

Press Releases Insight7 Launches ‘Call Evaluation’ Platform to Unlock Insights From Customer and Employee Calls at Scale ACCESS Newswire Updated June 11, 2025 9:23 AM ...

BI Intelligence The quality of customer service consumers experience can significantly impact a retailer's bottom line. In fact, 66% of US consumers are willing to spend more money with a company ...

Today, creating this experience requires advanced omnichannel conversational AI capabilities for seamless, personal, and reliable customer self-service,” said Sprinklr Founder and CEO, Ragy Thomas.

SAN FRANCISCO-- (BUSINESS WIRE)-- Forethought, the leading generative AI for customer support, has been recognized in Gartner's 2023 Cool Vendor in Customer Service and Support Technology report.

In one case cited in the report, a telecommunications company using AI-powered voice assistants saw a 39-point improvement in Net Promoter Scores and a 5% to 10% decrease in operational expenses.

Early customers report significant efficiency gains in call quality assurance and rep development. Tri County Metals has used Insight7 to evaluate call performance across its customer support team.