Commissions do not affect our editors' opinions or evaluations. Customer service refers to support and assistance given before, during and after customers purchase a product or service.

What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what ...

Some businesses closely monitor their customer relationships to identify ways to improve their service and products and to understand how to better meet customer needs. The way businesses treat ...

Effective leaders establish... Definition of Quality Assurance in Customer Service Definition of Quality Assurance in Customer Service. Quality assurance means developing... The Advantages of ...

The word "client" can also mean "customer," according to most dictionaries, but it has a separate definition as someone ... restaurants, service stations, supermarkets, banks and amusement parks ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.