What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me define this “what”–and, more ...

Today’s user journey is complicated. It covers a number of steps your customers engage in and usually includes multiple channels, such as: Mobile and desktop digital experience. Customer service ...

"The secret of good customer service is simple," Dada says: "Listen to your customer. Little things are what it's all about, and the perception of the customer is as important as the reality." Writer: ...

1. There’s no clear definition of what customer service looks like in the organization. You can’t just say, “Let’s give great customer service.” You have to define what it is, what it ...

While tactical customer service measures are typically managed by a single company department, strategic customer service innovations — that is, those that reflect what the customer is actually ...