It's no secret that customer service is a critical part of doing business. With so much riding on satisfying customers, it's almost a corporate crime to ignore your call center.

“Customer service is our No. 1 priority. We never want our customers to go through pressing all those buttons to try to get up to a live person.

Scott Buchanan, executive director of the Student Loan Servicing Alliance, a nonprofit trade association, warned that cuts to customer service could result in fewer customer service representatives, ...

One of Australia's biggest banks has cut jobs in its customer call centres in favour of an artificial intelligence (AI) ...

The original store is in Portsmouth, N.H. "We pride ourselves on customer service and we put out a high quality product on a consistent basis. It's name to name, not a number system," Holtby said.