Months after touting AI's potential to replace human work, Klarna CEO Sebastian Siemiatkowski is backtracking and reversing an AI-induced hiring freeze to bring on more human staff. Siemiatkowski ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

The Social Security Administration — already reeling from plunging customer service following a rapid ... a flurry of website crashes that has shut out customers from accessing their benefit ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would swiftly improve the agency’s customer service and slash its payment ...

Jefferson County mailed out letters with its sewer-only bills this week that warn customers with delinquent accounts they may have their water service cut off ... that the customer is delinquent ...

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call ... service agents figure out the right answers ...