Months after touting AI's potential to replace human work, Klarna CEO Sebastian Siemiatkowski is backtracking and reversing an AI-induced hiring freeze to bring on more human staff. Siemiatkowski ...

Copper wire thieves have left landlines inoperable across South Los Angeles. Some customers grow upset with AT&T.

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

The Social Security Administration — already reeling from plunging customer service following a rapid ... a flurry of website crashes that has shut out customers from accessing their benefit ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

Jefferson County mailed out letters with its sewer-only bills this week that warn customers with delinquent accounts they may have their water service cut off ... that the customer is delinquent ...

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call ... service agents figure out the right answers ...