The SSA, which pays out $1.4 trillion in benefits to 73 million Americans annually, still plans to mandate an in-person visit ...

They aren’t complaining about it, at least publicly. But some would like a heads-up on office closures, staffing cuts and other changes that affect their constituents.

Sky will reduce its headcount with its customer call centres by 2,000 as the media group moves its service further towards ...

What Is the Automated Customer Account Transfer Service (ACATS)? The Automated Customer Account Transfer Service (ACATS) facilitates the transfer of securities from one trading account to another ...

Instead, I was asked to fill out a satisfaction survey. Customer service is often so awful that it’s hard not to think that artificial intelligence tools will make it better — from faster ...

Frank Bisignano, Donald Trump's pick to lead the Social Security administration, called improving customer service 'a mission critical function' Tuesday even as early Trump administration actions ...