Your first clue that customer service is at the bottom of their list of priorities is that whenever you call their 1-800 number for help, any time of day or night, any day of the week or week of ...

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

If your business operates on an invoicing system, you might be familiar with late payments and perhaps even nonpayment.

Customer service is crucial to building brand loyalty, driving sales, and establishing your business reputation. ... FAQs, forums, etc. While not truly “interactive” customer service, ...

Customer service is the new competitive battleground. Businesses often rely on promotions, discounts and low prices to attract and retain customers. However, where low prices and promotions once ...

Solidroad, an artificial intelligence startup that promises to solve one of customer service’s most persistent problems, has raised $6.5 million in seed funding to expand its platform that ...

Find the latest customer service news from Fast company. See related business and technology articles, photos, slideshows and videos.

More customer-facing phone numbers are being replaced with chat boxes and virtual reservation systems that can make connecting to an actual human being next to impossible Illustration: ISTOCK (2) By ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” ...

Sky says 2,000 jobs at risk at customer service sites. Image source, Getty Images. Maia Davies. BBC News. Published. 27 March 2025.

HM Revenue and Customs (HMRC) aims to spend big on customer service, hoping to move to a modern technology platform to improve customer support. The department went out to tender for a customer ...